At [alnajam alsata], we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your order, you may return the product within seven days of receiving it under the following conditions:

1. Product Condition

• The product must be unused and in its original condition, including all accessories and original packaging.

2. Receipt or Invoice

• A receipt or invoice must be provided as proof of purchase.

3. Shipping Costs

• The customer is responsible for shipping costs to return the product to our headquarters in Jeddah. If the return is due to an error on our part (such as sending the wrong or damaged product), we will cover the shipping costs.

4. Non-Returnable Items

• Certain items are non-returnable, including consumable goods, downloaded software, gift cards, and health and personal care products.

5. Return Process

• After receiving and inspecting the returned product, we will notify you via email of the acceptance or rejection of your return request. If approved, the refund will be processed and automatically credited to your original payment method within a specified time frame.